At VicWide Permits, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information from you in various ways, including when you:
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Contact us via phone, email, or web forms.
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Engage our building surveying or permit services.
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Visit our website.
The types of personal information we may collect include:
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Your name, phone number, and email address.
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Property address and project details.
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Documents related to planning or building permits.
2. How We Use Your Information
We collect and use your information to:
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Provide you with building permit and surveying services.
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Respond to enquiries and communicate with you.
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Comply with our legal obligations (e.g. VBA requirements).
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Improve our services and customer experience.
3. Disclosure of Information
We may disclose your personal information to:
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Victorian councils and the Victorian Building Authority (VBA).
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Third-party service providers (e.g. consultants, engineers).
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As required by law or regulatory authorities.
We will never sell or rent your personal information.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
5. Cookies and Website Analytics
Our website may use cookies or analytics tools to enhance your experience. You can disable cookies in your browser settings if you prefer.
6. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
7. Contact Us
If you have questions about this Privacy Policy or would like to make a complaint, please contact:
VicWide Permits
3/14 High Street, Bannockburn VIC 3331
📞 0406 194 163
📧 admin@vicwidepermits.com.au
